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From behind closed doors at the Mason & Hamlin US headquarters
in Haverhill, Massachusetts, Arizona Piano Gallery was this years recipient of the Global Inner Circle Award presented to Tom Miller, President and CEO of Arizona Piano Gallery by the President of Mason & Hamlin.
This coveted award is only given out once every 3 years, It is based on knowledge of the industry, knowledge of product and finally the integrity of the recipient. In order to even be considered for the M&H Global Inner Circle Award the recipient must have at least 20 years of experience within the piano industry.
Mr. Miller’s response upon finding out he was chosen as the next Global Inner Circle Award recipient was silent for the first 10 seconds of the phone call, when he then said “Are you kidding, who is this?” He then realized he was not being set-up for joke of the year, but rather, he was hearing first hand from the Board of Directors of the Global Inner Circle Award Committee. Tom’s next words were, “I really don’t know what to say, this is an honor I had never expected! I want to thank the Board and let them know I will continue to represent the piano industry and the Global Inner Circle with honor, pride and passion”. I will be true to the industry and what it stands for, I thank you all again”. |
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Ursula Seiler Visits Piano Gallery
During a recent trip to the United States, Ursula Seiler paid a visit to Tom Miller at Piano Gallery. Located in Kitzingen, Germany, Seiler is the only piano manufacturer today that is 100% made in Germany from German parts. |
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Tom Miller Visits Mason & Hamlin
On a recent visit to the Mason & Hamlin Factory, Tom Miller was asked to deliver a keynote address to piano dealers from around the world. Tom addressed the state of the piano industry, and showed how Piano Gallery was able to grow their business in a shrinking market by offering his customers greater value on their investment, typically 30% lower than the competition. Tom told them, "When you are dealing with the worlds finest pianos, it's easy to get the customer excited about the prospect of owning a Mason & Hamlin. Everybody would love a Rolls Royce at a Cadillac price, and at Piano Gallery that's what we offer, great pricing." Tom went on, sharing with other piano dealers from around the world. "You must realize that the market for pianos has changed, and manufactuerers are becoming more competive than ever before. When asked about his most recent visit to Mason & Hamlin, Tom replied "I think it went very well. I believe I was able to convey the state of the industry quite clearly, and it was very well received." |
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| During a recent visit to Mason & Hamlin's factory in Haverhill, Massachussetts, Tom and Julie Miller had an opportunity to inspect the Mason & Hamlin manufacturing process. Tom even took a few minutes to drive tuning pins into a 6'4" Grand (shown at right). |
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